Account
Q. How to connect after changing mobile phone?
1). if you change your phone, you can search for the app in the application market and download and install it. After installation, click the app icon to enter the login interface, and enter the original account and password
2). if you forget the password, you can use your account to retrieve the password
3) If you forget your account, you can register a new account. After the device is reset, add your device again.
Q. What can I do if the device cannot be bound?
1) If it is prompted that the device has been bound by others, if there is a binding, unbind it first and then bind it. For the unbinding method, please find “How to unbind the device”
2) If the device is prompted to run for 10 minutes, please restart the device before binding
3) If the QR code is difficult to scan, check the device version number and update the version
Q. I have shared the device with others before, but now I want to take it back and not let him watch it. What should I do?
Directly in the sharing device interface of the app’s device list, delete and change to share
Q. How to modify the app user account password?
Enter app my interface, and then click edit user information interface – modify the password and enter a new password to modify successfully
Connection
Q.The device prompt is not activated, How to activate it?
After entering the mobile app login account, click the scan icon in the upper right corner to activate the scan device QR code
Q. How to add a camera?
Enter the mobile app and click the scan button in the upper right corner to scan the QR code of the camera web terminal-mobile monitoring interface or the QR code posted on the camera to add a device
Q. How to add a video recorder?
Enter the mobile app and click the scan button in the upper right corner to scan the QR code in the local display interface of the video recorder-P2P cloud service or the QR code posted on the video recorder to add a device
Q. The video recorder is online, but the APP display is not online, how to solve it?
1). If your device was normal before and suddenly found to be offline, you can restart the device and check whether the network cable connection is normal
2). If it is still not online, you can check the connection status in the P2P cloud service on the upper right corner of the monitor connected to the video recorder Whether it is online, you can check whether the status of the router and the operator is normal in the network information interface-network diagnosis-remote diagnosis in the upper right corner. If the display is abnormal, please check whether the video recorder is connected to the router normally and whether the router can be connected to the external network. If the connected device still fails to go online, please contact technical support.
Q. The camera is online, but the APP display is not online, how to solve it?
1). If your device was normal before and suddenly found to be offline, you can restart the device and check whether the network cable connection is normal
2). If it is still not online, you can check the display status on the IPC web mobile phone monitoring interface. If it is not online, please check whether the camera is connected to the router normally.
Q. Why is the preview image stuck after the device is online?
1). First check whether the image of the camera or the video recorder itself is stuck or not smooth
2) If it is normal, check whether your mobile phone network speed is relatively slow, you can try to switch wifi or 4G/5G to improve, and you can try to distinguish the image The rate and bit rate decrease to see if there is any improvement.
Q. How to share the device with others?
Enter the APP device list interface, click the share icon to enter the device sharing interface, add the device time and sharing content (video preview and remote playback), click finish will generate a QR code, send this QR code to the sharer, add the device That’s it.
Q.A device can share multiple people at most?
A device can be shared with up to 8 users for observation
Q. How many users can watch a video at the same time on a device?
Each device is not limited to the number of people who can preview at the same time, but the playback staff is only limited to 2, and new users will randomly disconnect a user’s video stream when watching.
Q. How many devices can be bound to an APP?
An app account can have up to 128 devices
Q. Why is the camera connected to the video recorder often disconnected?
1. Network line problem, switch performance is insufficient, it is recommended to replace the network cable or switch test, you can judge whether the network is stable according to the ping
2. Device IP conflict, video recorder and camera IP conflict, or IP address conflict between cameras, it may also be a network The IP address of the internal PC and other equipment conflicts
it is recommended to modify the equipment IP
3. The camera power supply is unstable, such as normal during the day, and easy to disconnect at night, it is recommended to provide a stable power supply nearby and a separate power supply
4. Network string connection, whether there is The two ends of the network cable are plugged into the same switch
5. The camera is faulty, it is recommended to contact the after-sales service. If several fixed cameras are disconnected, you can reverse the normal wiring and abnormal wiring to see if the problem still exists. You can also check whether there is any conflict between the IP addresses of the cameras and modify the IP addresses of the cameras. If a non-fixed camera is offline, it is recommended to check the above points 1 and 2. If all cameras are offline at the same time, check whether the cameras are a centralized power supply, whether the power supply is working properly, or whether the network of the video recorder or switch is abnormal.
Q.iOS APP scan code prompt: The device has been added, how to solve it?
The device has already been added by the APP and cannot be added repeatedly.
Q.iOS APP scan code prompt: The current App does not support the device with the serial number, how to solve it?
The app does not support the QR code or the QR code is abnormal, please check the QR code.
Q.APP scan code prompt: The device is not online, please check the running status of the device, how to solve it?
The P2P of the device is not online, please check the network condition of the device.
Q.iOS APP scan code prompt: The device has been bound to the xx account, how to solve it?
The account owner is required to unbind and modify the device or force unbind on the device side.
Q.iOS APP scan code prompt: The device is not in the binding window. Please go back and try again. What should I do?
Restart the device, and then scan the code within ten minutes to add and bind the device.
Q.Android APP scan code prompt: Please refresh the list if the device already exists, how to solve it?
The device has already been added by the APP and cannot be added repeatedly.
Q.Android APP scan code prompt: Please confirm whether the device is connected to the Internet, how to solve it?
APP does not support the QR code, check the QR code.
Q.Android APP scan code prompt: The binding of the device must be completed within 10 minutes after the device is online. If it exceeds 10 minutes, the device needs to be restarted and then the device is bound. How to solve it?
Restart the device, then scan the code to bind.
Q.Android APP scan code prompt: the device has been bound by the administrator, please contact the administrator to unbind or share the device with you. Administrator account: xxxx, how to solve it?
The device has been bound by the administrator, please contact the administrator to unbind or share the device with you.
Q.The mobile phone APP scan code prompt: the burning failure device has not registered the burning sub-server, please check whether the device network is unblocked, how to solve this problem?
1) Check whether the external network of the device is unblocked
2) The server may be abnormal, contact technical support.
Replay
Q. Why can’t the APP play back?
1. For the camera, check whether it supports video playback, whether a TF card is connected, and whether the TF status is normal. It is recommended that the new card access must be formatted
2. Please check whether the video recorder is connected to a hard disk and whether the hard disk connection is normal, and check whether the hard disk status is Normal, the new hard disk needs to be formatted for the first access
3. The above two points are normal, check whether the recording plan of the camera or video recorder is configured for recording
Setting
Q. How to set up dual light source equipment?
First of all, the support of the device is required. Go to the lamp panel setting interface of the device, and set up infrared, warm light or dual light sources according to the usage scenario and requirements.
Management
Q. Why is there no sound during APP intercom?
1. The camera itself does not support the audio function
2. The camera supports the audio function, check whether the audio function is turned on, whether it is connected to a pickup or a speaker
3. The third-party camera uses the onvif protocol to access audio-incompatible intercom failure
4. Others Whether the intercom function is enabled in the place at the same time, for example, the web terminal of the camera or video recorder, and whether the intercom function is enabled in the local interface of the video recorder.
Q.How to unbind the device?
1) Enter the APP, and delete the device in the device settings
2) Unbind forcefully on the NVR local interface or IPC IE interface